Support

Server Uptime

AIS Media is dedicated to providing support to it's direct clients, partners and prospective partners. In order to ensure the most rapid response and accurate response to your inquiry, please use the options below to contact our support groups.

All SLA services are monitored and reported in realtime with reports available online via Twitter. Reports for non-SLA services such as email are made available here.

Reports are available for monitoring locations in

Common Occurrence Requests

My site is down/unresponsive: verify that your domain has not expired and the domain name is using ns1.aismediacolo1.com and ns2.aismediacolo1.com for it's nameservers.

If you are on a shared, dynamic IP (consumer-grade, non-business connection) and are unable to see your site your IP address may be blocked. This is a common occurance for Bellsouth, Comcast, Rogers and Shaw as their networks are often the source for attempted hacks, hijacks, DDoS, etc. If you believe your IP to be blocked, please provide the IP to the support team and they can provide more information on how to resolve the issue.

I cannot access email: AIS Media provides POP (inbound) mail services, if you are unable to access email, please verify you are using the full login name, i.e. name@domainname.com and the password created for your account.

SMTP (outbound mail) is provided by your ISP or telco and AIS Media is unable to provide support for SMTP services.

Application Support: Support for common applications such as Outlook, Outlook Express, Windows, Adobe Contribute or FTP are provided through the software vendor. AIS Media is able to provide you required connection information for email, FTP, etc. Additional support is available from the software vendor.